1 - How much notice should I give when moving premises?

It is advisable to give as much notice as possible, but you will need to give at least three weeks notice for everything to be arranged or five weeks if you want Broadband at your new site.

2 - How do I place an order for moving my telephone lines?

To order telephone lines you can contact eircom's Business Service Centre on 1800 601 701

3 - How long will it take to get my telephone lines installed?

This depends on the type of line and number of lines you require. Here is a list of standard lead-times. Please note all lead times are dependent on a site survey: PSTN -10-15 working days; ISDN (Bra) - 10-15 working days; ISDN (Pra/Fra) - 6-8 weeks; Private Circuits - 6-8 weeks; eircom Telephone Systems -10-15 working days.
* Please note it takes 10-15 working days to get Broadband installed in addition to the lead times above.

4 - How long does it take before I can get Broadband installed and is it available to everyone?

Broadband can only be installed on an existing telephone line. Therefore, we will only be in a position to test a line for Broadband suitability after it has been installed in your new premises. This means that from the time your telephone line is installed and it qualifies for Broadband, it can take up to 10 - 15 working days to have active Broadband.

5 - Can I keep my Broadband connection up to the day I move premises?

Yes, you must advise at time of placing an order for your move that you wish to keep your Broadband until you have moved into your new premises.

6 - Can I take my existing telephone number(s) with me when I move?

If you are moving within an area that is covered by your current telephone exchange, then you should be able to keep your telephone number. In the event that you are moving outside your current telephone exchange, eircom can arrange to have calls to your old telephone number forwarded to your new premises. Alternatively, we can organise to set up an extended absence greeting which allows you to set up a message on your old telephone number advising of your move and new telephone numbers.

7 - If I have to change my telephone number, will I know my new number in advance?

Telephone numbers will not be guaranteed until the day of the move and the telephone lines have been installed and tested.

8 - Can I get help with moving my telephone system?

eircom Business Systems will move eircom telephone systems . We will not move phone systems belonging to any other company. However, a move is the ideal opportunity for you to upgrade to a new eircom business telephone system. Email us at: ebs_marketing@eircom.ie

9 - Can eircom help with updating my IT?

eircom can provide you with a complete IT and communications solution , from hardware and software to networks and operating systems. Email us at: itproductsandservices@eircom.ie

10 - What charges will I have to pay when I move premises?

Prices vary depending on the type of line or service that is selected. Please see the links below for product price breakdown: Phoneline prices Phonelines Broadband packages Broadband

11 - How can I minimise the impact of the move on my business?

To ensure that you do not miss any calls to your old number, eircom offers a call diversion service. This service allows you to forward calls from your old premises to your new premises and or a designated mobile number. This service is particularly useful on the day of your move. (Note: calls forwarded are charged at the standard cost)

12 - How long will my lines be down for?

If you have given enough notice of your move to eircom there should be no gap between when you're existing lines cease and your new lines are activated.

13 - How do I change my telephone directory entry?

You can arrange to change your telephone directory entry by calling 1800 601 701. Please bear in mind that there are printing deadlines each year and if you have not arranged to amend your telephone directory entry by these deadlines, changes required will not occur until the next publication.

14 - What do I do about stopping service at my new premises?

You can contact eircom's Business Service Centre on 1800 601 701 and they will organise this for you.

15 - If I am currently on direct debit, will this remain on my account when I move premises?

When you move premises you will be provided with a new account number and therefore you will have to reapply for direct debit. You can apply for direct debit online by logging onto: www.eircom.ie/business