eircom business broadband Frequently Asked Questions

What is a self-install connection? Click to view answer

When a customer orders eircom broadband, eircom will send a modem and starter pack to the customer who will be able to set up broadband themselves.

What is a technician install? Click to view answer

A skilled technician visits the customers office to ensure broadband is properly connected, the telephone lines are compatible with broadband and the connection does not interfere with other eircom services e.g. eircom phonewatch.

Does eircom have broadband online support? Click to view answer

The eircom broadband online support site is your first port of call for all broadband and Internet related issues, from lost passwords to information on the latest virus threats.

Intuitive and interactive, it has step-by-step guides and illustrations to make online support easy for you.

What do I need to do with my dial-up account? Click to view answer

When you connect to broadband, you should contact your Internet Service Provider (ISP) to ensure that any previous dial-up settings to your Internet account are cancelled.

eircom accept no responsibility for call charges incurred by customers who continue to dial-up to the Internet when they have eircom broadband installed.

Why can't I get broadband? Click to view answer

You may not be in a broadband enabled exchange. The distance of your telephone line (copper pair) from the exchange to your premises is too far to support broadband service Broadband is a sensitive technology and your line may not be able to match technical requirements.

What other options do I have if my line fails? Click to view answer

eircom are continuously working to extend broadband service to all customers. Significant investment to upgrade our networks is planned over the next 18 months. Should broadband become available in your area, we will contact you directly.

Alternatively, to access the Internet you can order one of the following options today:

Dial-up - prices from €8.26 / month (ex VAT) (excess usage charges apply).
Satellite - prices from €24.79 / month (ex VAT) (€350 connection fee). Phone us on 1800 24 25 08.
ISDN - prices from €30.99 / month (ex VAT) (connection fee €202.47)

eircom Limited. Private Company Limited by Shares. Registered in Dublin. Registration Number 98789.
Registered Office 1 Heuston South Quarter, St. John's Road, Dublin 8.